The novel coronavirus (COVID-19) outbreak is evolving in Australia and the spread of the virus will no doubt continue to impact both the community and economy.


At G&C Mutual Bank (G&C), we understand that this situation is changing rapidly and may affect members in different ways – whether by illness, business disruption or employment difficulties. Our philosophy is to focus on the health and wellbeing of our people, our members and our communities as our first priority, and to take an informed approach that is sensible, balanced and respectful of all. 


Minimising disruption to our members is also a high priority for us and to this end G&C remains fully operational and all our Member Service staff are available during normal business hours (8.00am – 6.00pm weekdays) as usual to assist members when required. Members are also able to continue to access accounts and information 24 hours a day, 7 days a week via our online digital channels including our Mobile App, via our website and calling our 24 hour Phone Banking service - Moneyline. 


Allianz Travel Insurance customers

Our Travel team at Allianz Travel is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs.