As a result of congestion on the Telstra network impacting 1300 numbers, Members may not be able to connect with us using our 1300 364 400 number. Please try our direct line (02) 9307 5400. Members may also experience intermittent issues using our Phone Banking service. We are working with our providers to resolve these issues, and apologise for the inconvenience. There is no impact to our Online Banking or Mobile App services.