Scammers are becoming increasingly sophisticated in how they deliver scams, taking advantage of new technology and communication methods to try and slip under your radar. Online platforms and mobile technology such as emails, social networking sites, smartphones and tablets make it easier to connect with people around the world and communicate in real time anonymously, privately or publicly. Unfortunately, scammers will use this to their advantage, unafraid to adopt a personal touch and contact you at home, on your phone or even at your door. They will often pose as a person or an organisation that you know and trust.

Stay one step ahead of scammers. If you find yourself the target of a scam, stop and ask yourself, “Does this seem right?”

  • Don't respond: Ignore suspicious emails, letters, house visits, phone calls or SMS - press 'delete', throw them out, shut the door or just hang up
  • Watch out for slick tricks: Don’t be fooled by professional-looking websites, fake documents, glossy brochures, technical jargon
  • Don't let scammers pressure you: Scammers will try to instil a sense of urgency, guilt, anxiety or fear to get what they want
  • Protect your identity: Your personal details are private and invaluable, don’t just give them away to anyone

Need help?
If you believe someone has gained access to your personal information, even if the scam appears unrelated to your finances, you should contact your bank immediately. A timely response can be critical in giving you the best chance to stem any loss.

  • If you have concerns about your G&C Mutual Bank account contact us on 1300 364 400
  • If you have been the victim of identity theft, IDCARE can guide you through the steps to reclaim your identity. Contact them on 1300 432 273 or via https://www.idcare.org
  • You can find out how scams work, how to protect yourself, what to do if you’ve been scammed or report a scam to the Australian Competition and Consumer Commission (ACCC) via the Scamwatch website www.scamwatch.gov.au 

Call G&C Mutual Bank on 1300 364 400, 24 hours a day, 7 days a week.

 

For overseas assistance, call us on +61 2 9307 5400 or contact Visa Global Customer Assistance +1 303 967 1090 (international) or the VISA International Hotline specific to the country you are in.

Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases.