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Protect yourself against remote access scams

Remote access scams try to convince you of a computer or internet problem requiring you to download software or provide access to fix the problem, giving scammers direct access to your device.

Sydney Service Centre - Cash Withdrawals on 13th August

Please be advised that due to maintenance in our Sydney Service Centre on the morning of Tuesday 13 August, members may be unable to make cash withdrawals in this Service Centre during this time.

Scams Awareness Week 2019

This Scams Awareness Week, which runs from 12-16 August 2019, Australians are urged to test whether they can spot a scam or are likely to fall victim to a scam.

*Say goodbye to fees refers to no initial card issue fees, no initial load fees (other than by debit card), no online reload fees (other than by debit card), no bank transfer reload fees, no FX transaction fees^, no replacement card fees, no inactivity fees, no domestic card to card fees, and other relevant fee-free services supported by the product. Other fees may apply – refer to the PDS.


  • 1 Interest rate on purchases. Eligibility criteria, terms & conditions and fees & charges apply.
  • 2 Eligibility criteria, terms & conditions and fees & charges apply. Maximum loan to valuation ratio 80% without Lender’s Mortgage Insurance. You must direct your whole pay amount to the First Home Premium Transaction Account each pay day, or deposit a minimum of $2,000 each month, to qualify for ongoing transaction fee exemption.
  • 3 Comparison rate based on $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.