How to make a complaint
You are invited to raise any concern or complaint you may have with G&C Mutual Bank. We will endeavour to understand your concerns and reach a resolution in a satisfactory, prompt and efficient manner. This service is free of charge.
In the first instance, please contact G&C Mutual Bank on 1300 364 400, email firstname.lastname@example.org or visit one of our Service Centres.
Where a complaint cannot be resolved to your satisfaction immediately or by a more senior staff member, you may wish to use our Internal Dispute Resolution system. You will need to complete the Complaints Handling & Dispute Resolution Form and return to G&C Mutual Bank.
As outlined in our Complaints and Dispute Resolution Guide, if you are not satisfied with our determination and you wish to pursue your complaint further, you may contact G&C Mutual Bank’s External Dispute Resolution (EDR) Scheme, the Australian Financial Complaints Authority (AFCA).