Lost, stolen or captured card

Please contact us straight away if your G&C Mutual Bank credit or debit card is lost, stolen or captured.

For lost, stolen or captured cards

Call G&C Mutual Bank on 1300 364 400, 24 hours a day, 7 days a week.

For overseas assistance, call us on +61 2 9307 5400 or contact Visa Global Customer Assistance +1 303 967 1090 (international) or the VISA International Hotline specific to the country you are in.

Activate your card

To use your card, you will first have to activate it using one of the 3 options below:

• Login into Online Banking and select "Activate Your Card" from the "Services" drop down menu at the top of your screen
• Log into the Mobile App, click the menu button in the top left corner and select "Cards" from the drop down menu
• Call us on 1300 364 400 and we can assist you over the phone

Travelling Overseas

Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases.

Eligibility criteria, terms & conditions and fees & charges apply.