Financial Hardship

We understand that unexpected life events such as unemployment, illness, relationship breakdown, or natural disasters can result in financial stress.

Our approach is to actively assist any member facing difficult financial circumstances.

If you find yourself unable to maintain repayments within the terms of your credit contract with us, please contact us as soon as possible.

• Visit one of our Service Centres
• Call us on 1300 364 400
• Complete our Statement of Financial Position Form and return it to:

Once we receive the form, a staff member from our Collections team will contact you to advise on the next steps and documentation required, depending on your circumstances.