Banking Help

Banking Guides

Banking guides and step by step demonstrations to help you register for, and best utilise, our services.

Contact us

Call us on 1300 364 400 or visit your local Service Centre

Deceased Estate Guide

A useful guide for how we can assist you through the process of managing your loved one’s banking affairs

Elder Abuse Guide

A useful guide on how you can help protect yourself or someone you love from elder financial abuse

Financial Hardship

If you are experiencing financial hardship, we can offer a range of solutions to help you

Frequently Asked Questions

View our Frequently Asked Questions

Home Loan Glossary

A useful guide to common home loan terms

Home Buyer Guides

Guides to help you start your home buying journey

Lost, stolen or captured cards

Please contact us straight away if your G&C Mutual Bank credit or debit card is lost, stolen or captured.

Manage daily transaction limits

Change your daily transaction limits directly in Online Banking

Merger of G&C Mutual Bank and Unity Bank

Stronger together, to benefit you

Online PIN Change

Create or change the PIN on any of your cards

Personal Loan Glossary

A useful guide to common personal loan terms

Rates & Fees

View our Rates & Fees

Register for SMS OTP

Adds another layer of security to your account

Target Market Determinations

Overview of Product design and distribution