Unity Bank Merger Frequently Asked Questions

A. There will be no change in the immediate future to phone numbers or the website and postal addresses. We will advise you in advance of any changes.

A. There will be no changes to the current BSB number 659 000 as a result of the merger.

A. No, your Member Number will not change as a result of the merger. You will continue to use your current Member Number to log into Online Banking and make relevant transfers into your account/s.

A. Your Member Number and Alternate Reference Number will not change as a result of the merger.

A: Your Alternate Reference Number and other account information can be found in Online Banking and our Mobile App.

Mobile App
Select the menu icon in the top left-hand corner, then select "Accounts". Tap on the account and then tap the coin icon at the top of the page. This will display the account details for the selected account.

Online Banking
Log into Online Banking. Select "BSB/Account Details" from the "Accounts" drop-down menu. This will show details for each of your accounts, including the Alternate Reference Number in the last column.

A. Yes, the merged bank will align the fee structures across both organisations for relevant product categories which will result in either the abolition or reduction of more than 40 fees and charges and the extension of fee exemptions to a broader group of members. No fees or charges will be increased as a result of the merger. These changes will directly benefit members and are anticipated to collectively save members more than $720,000 per annum.

A. No, all branches will remain open. G&C Mutual Bank members will gain access to an additional 21 locations across Australia, bringing the total Service Centres available to members to 27 locations.

Our commitment to maintaining local Service Centres and providing personalised service will remain unchanged following the merger.

A. Yes, your debit and credit cards will remain active until the expiration date indicated on the card, at which point you will be issued with a renewal card. You will be able to continue using your cards as normal.

A. No, the existing G&C Mutual Bank Mobile App will remain active and available to members as normal.

A. No. As of the merger date, you can continue to use your Member Number and Access Code to log into Online Banking and our Mobile App. The existing SMS One Time Password (SMS OTP) process will remain in place, for your security.

A. No. Your Access Code will not need to be changed following the merger. However, we do recommend changing your password regularly as part of password security best practice.

A. While your regular Service Centre hours will not change, you will obtain access to additional Member Service staff. In the future, there may be opportunity to offer extended Member Service hours due to the increased branch network.

Our commitment to maintaining local Service Centres and providing personalised service will remain unchanged following the merger.

A. Yes, G&C Mutual Bank statements will remain the same for an initial period immediately following the merger. If you are registered to receive eStatments these will continue to be available in Online Banking under the Statements drop down menu.

A. There will be no changes to your loan moving to a different product unless requested by you, for example moving from a fixed to variable loan.

All fixed loan contracts in place at the merger date will continue at their existing interest rate and under their existing contracted terms and conditions.

Interest rates for existing variable loan contracts will remain unchanged under their existing terms and conditions and are subject to normal market forces.

A. All existing term deposits will continue under their current interest rate for the remainder of their term. New and maturing deposits will be offered prevailing interest rates at the time of maturity.

A. No. We do not anticipate any changes to G&C Mutual Bank account types as a result of the merger. Should there be any changes to your account types in the future, we will notify you well in advance.

A. There will be no changes to the products you hold including interest rates, which are still subject to normal market forces. The name and product number you see on your statement, in Online Banking or our Mobile App may change. There will be several new products available immediately after merger, and these will be detailed on our website at that time.

A. Yes. Unity Bank is also a customer owned financial institution. Mutuality is deeply ingrained in both our businesses. We will continue to be entirely member-owned and prioritise member outcomes.

A. The merger will provide the following benefits for G&C Mutual Bank members

• Greater confidence about the long-term future of G&C Mutual Bank.
• Expended branch network: Members will gain access to a wider network, adding 21 sites across Australia.
• Friendly and experienced staff: Commitment to no staff redundancies ensuring members continue to receive the same support and expertise they currently enjoy.
• There will be a reduction in some fees whilst others will be abolished.
• Greater capacity to meet ongoing prudential and regulatory requirements.
• The mutuality principles of one member, one vote will be maintained.

For more detailed information on these benefits please refer to our Member Information Document.

A. Immediately following the merger, the merged entity will be called G&C Mutual Bank Limited. Under this entity, both the Unity Bank and Reliance Bank names will remain as trading names of G&C Mutual Bank. From 1 July, the merged entity name will change to Unity Bank Limited and the G&C Mutual Bank name will remain as a trading name of Unity Bank.

The merged business will also undergo a rebranding over a 12-month period as we consolidate into the single Unity Bank brand. The rebranding will include changes such as consolidating the websites and banking services. More details on these changes will be shared with members in due course.

A. The merger will take place on 7 March 2025. This will be the day that the two banking systems will be integrated onto the one platform.

A. The merged entity will have approximately $3.8 billion in assets, over 60,000 members, and 27 branches across Australia.