We would like to extend our sympathy to all those affected by the storms and floodwaters in Queensland and New South Wales.  We encourage our members affected by the floods to contact us when they’re ready to discuss a range of financial relief measures, including:

  • Payment relief on home and personal loans
  • Restructuring loan repayments
  • Free redraw (staff assisted) on all home loans
  • Free replacement cards and cheque books
  • Early redemption of Term Deposits without penalty
  • Members wishing to purchase replacement goods or requiring immediate cashflow for living expenses, may apply for a personal loan at a discounted interest rate with no fees


The Allianz Claims Services Team is ready to assist with enquiries and lodging claims to ensure customers receive prompt, expert assistance and support.  

If customers have sustained damage to property and/or motor vehicles as a result of these floods, you should notify Allianz as soon as it is safe to do so.

You can claim on your Allianz insurance policy online or by calling 1300 555 030.


Australian Government support

The Australian Federal Government’s Disaster Recovery Payments have been extended and made available to people living in impacted local government areas. The disaster payments mean people impacted by the floods will receive a one-off payment of $1,000 per eligible adult and $400 per child younger than 16 if your home has been severely damaged or destroyed, or you've been seriously injured.

The Disaster Recovery Allowance is short-term income assistance if you've lost income as a direct result of the floods.

The New Zealand Disaster Recovery Payment & Allowance provides support for New Zealanders adversely affected by the floods.

Visit Services Australia or call 180 22 66 to find out if you're eligible.


Lismore Community Banking Hub

A Community Banking Hub has been established at Southern Cross University in Lismore, to provide banking services to the community in response to the devastating impact of the floods on the Northern Rivers.

The Community Banking Hub will be located at the Goodman Plaza at Southern Cross University on Military Road, East Lismore and will be open from Monday 7 March with Member Relationship Officers from G&C Mutual Bank there to assist you with your financial needs from 9am-12pm.