As a proud community-based organisation, we remain committed to our members, staff and the Lismore community. As such, we are pleased to have recently re-opened our new Lismore Service Centre following last year's devastating flood.


Our staff proudly reflect on their time working alongside their peers at other mutual banks in the Lismore Community Banking Hub at Southern Cross University and hearing the remarkable member stories of tragedy and resilience. The Community Banking Hub served to provide banking services to the community following the devastating impact of the floods on the Northern Rivers region.


In addition to the support provided via the Community Banking Hub, G&C Mutual Bank provided a number of special support measures to assist members directly impacted by the floods. These measures included payment relief on home and personal loans, restructuring loan repayments, free staff assisted redraws on all home loans, free replacement cards and cheque books, early redemption of term deposits without penalty, discounted personal loans to assist with replacement goods or immediate cashflow for living expenses.


The Australian Mutuals Foundation (AMF), of which G&C Mutual Bank is a major supporter, raised over $300,000 in donations which were distributed via small grants to local not for profits, charities and community groups in affected regions to help them rebuild after the disaster.



G&C Mutual Bank CEO Rosanna Argall said, As a member owned bank with a regional footprint, we understand the importance of helping our communities at a time when they need us the most. By partnering with our peers, we were able to ensure resources could get to those who needed support through this difficult time. We are pleased to be re-opening our Lismore Service Centre so we can continue to support our members and the community.


The measures offered during the floods and our commitment to rebuild highlights G&C Mutual Bank’s strong sense of community towards Lismore and we look forward to greeting our members in the refurbished Service Centre.