At G&C Mutual Bank, our culture is underpinned by our values. We strive to live these values in all aspects of our work. We proudly share one member's feedback of her experience with G&C Mutual Bank through the dedicated service provided by Sandra Bannister, Mobile Lender.
“I am so grateful to Sandra Bannister and G&C Mutual Bank, for making my dreams of becoming a first homeowner, a reality!
I found Sandra exceptional to deal with – her efficiency and proactive attitude meant that I was kept in constant communication with regular updates on the progress of how things were tracking, along with accurate time-frame expectations. Sandra is both professional and personable – she has been there for me every step of the way in helping me secure a home loan under the First Home Guarantee, through G&C Mutual Bank.
I sensed a warmth and kindness in the interactions I had with Sandra; her genuine desire to help afforded me the rare opportunity to put aside the stress and anxiety that had begun to consume me since my home loan journey began several months ago. I felt so at ease throughout this entire experience with Sandra and G&C – I don’t often come across a high level of customer service like hers, in today’s busy world.
Sandra treated me as a valued customer from the very first phone call and gave me the welcome news that my postcode was not going to mean I had to increase my deposit size, as was the case with other lenders. Sandra helped me navigate the paperwork for the First Home Guarantee scheme, securing me a place on the scheme within 48 hours! I never felt rushed by Sandra when explaining my situation as a sole-trader only having been in business for the past two years; she patiently listened to me and took the time to understand that the income for my first year of business was heavily impacted by the pandemic and higher expenses relating to my initial start-up costs; other lenders I had contacted, reduced my borrowing power significantly as their process for sole-traders and small business owners was to average out the last two years of business income and work out the borrowing power off this. Sandra gave me hope that G&C’s credit department would evaluate my individual situation independently, not just decline an application based on a blanket rule without having consideration for all the factors involved.
Throughout my personal experience of navigating the home loan process as a first-time buyer with a humble deposit, I have come to appreciate G&C Mutual Bank for being a unique lender who is willing to listen and proud to be different in ways that can be life-changing for people like me.
G&C Mutual Bank has turned my first home buyer experience around completely - I consider having made that initial phone call to Sandra just 14 days ago, to be the best decision I have ever made!” - Coby Lee Beel
We asked Sandra how she feels, and we believe she sums up our values well. “It’s just how G&C works” Sandra said. Every Mobile Lender, Member Service team member, and all the behind-the-scenes staff at G&C Mutual Bank live by our values. We’re here for you. Experience the G&C Mutual Bank difference.
Our Values
We have over 60 years' experience of understanding our members' financial needs. We're proud to be one of Australia's strongest customer owned banks because we believe in putting our members first and supporting our community. Our member service involves getting to know you by name and understanding your particular financial needs. Our working relationships are based on mutual trust and respect.
