SMS One Time Password (SMS OTP) is a free and easy to use service to help you bank online in a safe and secure environment by utilising your mobile phone as an extra layer of security. An SMS OTP is a random six-digit number that is generated by the system when performing certain transactions. It will be sent to your mobile phone via SMS to provide an extra level of authentication for certain transactions.
An SMS One Time Password is required to complete certain transactions in Online Banking including:
The SMS One Time Password service will become compulsory for certain Online Banking transactions, and it will be progressively rolled out to members over the coming weeks. Please ensure that your mobile phone number is correct and remains up to date in Online Banking. If you would like to start using the service now, you can register for the SMS One Time Password service via Online Banking. View the demo on how to Register for SMS One Time Passwords or follow these simple steps: