The Online PIN Change service helps you to create or change the PIN on any of your cards, at any time, within the secure environment of Online Banking or our Mobile App.

Features of Online PIN Change

  • Change your existing PIN (forgotten/lost PIN).
  • Set your own PIN for a newly issued or replacement card.
  • A fast, free and easy to use service.
  • Your new PIN will be available to use straight away.


How to use Online PIN Change

  • To access this facility, you must be registered for SMS One Time Passwords.
  • You can access Online PIN Change in online Banking by selecting PIN Change Service under Services menu. View the demo on How to set your PIN online.
  • You can access Online PIN Change in our Mobile App by selecting Cards then Change PIN.
  • Remember, when choosing a new PIN it’s important to avoid numbers that can be easily guessed (e.g. your birthday or anniversary), otherwise you may be liable for unauthorised transactions.

If you have any questions on how to use the Online PIN Change service, please contact us.

Q: Is changing my PIN using Online Banking safe?

A: Yes, the service utilises all the security settings in the Online Banking service. It also has a second layer of security as you will need to authenticate any changes using our SMS One Time Password service.


Q: Can I change my PIN in Online Banking without using One Time Passwords (OTPs)?

A: No, you need to enter your SMS One Time Password while completing the PIN change process.


Q: Do I need to know my PIN to be able to change my PIN in Online Banking?

A: No, you do not need to know your PIN to use the service, but you do need to be registered for our SMS One Time Password service.


Q: How long before the new PIN is ready to be used?

A: Your new PIN is ready to use immediately.