A: A One Time Password is random 6 digit number that is generated by the system upon request and gets sent to your mobile phone via SMS. It is required to complete certain transactions within Online Banking and provide an extra level of authentication.
A: SMS One Time Passwords when requesting the following Online Banking activities:
A: Once you have logged into Online Banking and registered for SMS One Time Passwords and you are conducting a funds transfer that requires SMS validation, you will see a mobile graphic on the screen.
Click on “Get SMS” button to request and receive the SMS to your registered mobile phone. This code will be unique to your current Online Banking session and remains active for the duration of one session.
Enter your code in the box provided and click “Ok” to continue to complete your transaction or request.
A: You can update the mobile number yourself by following the instructions below:
* Note: You must check your mobile details before registering for SMS OTP, otherwise you will be prompted to enter the SMS OTP while updating your mobile details.
A: Please contact us on 1300 364 400 and we will disable your SMS One Time Password security options until further notified by you. It means for the period the security options are disabled you will not be prompted to enter your One Time Passwords while performing transactions in Online Banking.
A: If a fraudster manages to obtain your member number and your access code they may be able to transfer funds from your accounts. With SMS One Time Passwords they cannot transfer money to non-personal payees as they cannot receive the code to complete the transaction.
A: Yes you can. You can receive SMS One Time Passwords while overseas if your mobile phone and SIM card allow global roaming, and the country you are in provides a compatible network. Please check with your mobile service provider.