Our commitment to you has always been a priority. Here are some ways we could help with your banking needs.
1. Managing your banking anywhere at any time
Being able to do your banking from any location and at any time could be useful. Whether you are doing the shopping, or you are out to dinner with friends and may need to transfer money quickly, our Mobile App is an option that provides flexibility to manage your money on your smartphone, on the go.
- Check your account balances
- Pay a bill
- Transfer funds or make and receive real-time payments using Osko and PayID
- Lock/unlock cards and change your card's PIN*
We are working on the next generation of the Mobile App to improve your banking experience. Stay tuned for an announcement of the release date.
Other banking services available from home include Online Banking. Much like the Mobile App, you can transfer money, pay bills, view account balances, and set a PIN for your cards. You can also view your eStatements, or even open a Term Deposit. For added security, we have SMS One Time Password*, which provides two-factor authentication for certain transactions, such as transferring money to new payees.
2. Home Loans
Owning a home is a long acknowledged part of ‘the great Australian dream’, and we are pleased to have helped many members own a home or an investment property. We offer award-winning home loans and assistance for:
- First home buyers
- Property investors
Find out about our range of award-winning home loans that suit your needs!
3. Digital application forms
You may not need to complete paper applications for our home loans, credit cards, car loans or personal loans, as we have convenient application forms available online. Best of all, if you don't complete the form at the time you start the process, you can save your progress and resume the application at a time that suits you.
If you are unsure how to complete the form, just contact us and we can help you along the way.
4. We can come to you
We have a dedicated team of Mobile Lenders who can provide personalised one-on-one banking services. You can meet at a time and place that suits you or virtually over the phone or computer. Give us a call to set up a time to talk with one of our Mobile Lenders.
5. Visiting our Service Centres or calling our Contact Centre
Our team are ready to help you at our Service Centres. If you cannot get to a Service Centre, don’t worry! Our Contact Centre is available to take calls from 8.00am till 6.00pm Monday to Friday. You can call us directly on 1300 364 400 or via email firstname.lastname@example.org.
If you are one who likes to plan ahead to understand home loan repayments, or to budget more effectively, there are a variety of calculators available on our website. Commonly used calculators include the loan repayment calculator, borrowing power calculator, and stamp duty calculator.
7. Business Banking Products
We have dedicated products to suit your business needs. Whether you are just getting started, or looking to expand your business and need to borrow funds to finance your business, we’re here to help you take care of business needs. We have increased our business banking suite of products, to offer even more support for your business.
8. Providing you with financial assistance
It has been a tough couple of years, particularly if you personally were affected by bushfires, floods, Covid-19, or an unexpected medical emergency or employment loss. We recognise that these hard times can result in financial stress. If you are facing financial difficulties, we may be able to help. And remember, we are there for you "when you need us most". Contact us directly on 1300 364 400 or via our Service Centres.
Any advice or information provided in this article is general advice only, and does not take into account your personal objectives, financial situation or needs. Before acting on any general advice you should consider its appropriateness given your personal circumstances. You should consider the Terms and Conditions and Fees and Charges for a product or service before acting on any advice to acquire it. Please consult with your financial adviser for personal financial advice.
* To access this facility you must be registered for SMS One Time Password service.