Instead of waiting to receive paper statements in the mail, why not register for free eStatements and receive your statement securely via Online Banking?

  • Log in to Online Banking.
  • Click the Services tab and select Online Statements.
  • Select eStatement as your preferred delivery preference and enter your email address.
  • Click Finish, which is located in the bottom right-hand corner.


For more detailed instructions please contact us on 1300 364 400 (9.00am - 5.00pm weekdays).

  • Convenience: view your statements anytime, anywhere you have access to the internet by simply using Online Banking.
  • Security: no need to be concerned about lost or stolen mail. Help protect your identity at the same time.
  • Environmentally friendly: make a positive impact on the environment by eliminating the need for paper statements.
  • Fast online delivery: gain immediate access to credit card and member statements as they become available.
  • Less Clutter: reduce clutter by storing your statements in a paperless format.
  • Free: paper statements incur a fee, while eStatements are not charged.

It is important to keep your email address current to ensure we can notify you when your eStatements are available. If your email address needs to be amended, please contact us on 1300 364 400 (9.00am - 5.00pm weekdays).


If you need to update your email address in Online Banking, please follow the simple steps below:

  1. Log in to Online Banking.
  2. Click the Maintenance tab on the top navigation bar.
  3. Click the Update Details button, then select the Contact Details tab.
  4. Update your email address in the Email Address field and click Update.