A. eStatements are an electronic delivery of your monthly or quarterly statements, which will take the place of your mailed paper statement.

A. There is no charge for G&C Mutual Bank's eStatement service.

A. You can now register for eStatements online via your Online Banking Site. Follow these simple steps below to register for eStatements:

  • Sign into Online Banking (if you are not registered for Online Banking, please click here)
  • Visit the Services tab and select Online Statements
  • Select eStatement as your preferred delivery preference, and enter your email address
  • Click 'Apply' located in the bottom right-hand corner

 

For more detailed instructions please click here or call us on 1300 364 300 8.00am - 6.00pm weekdays.

A. To receive your eStatement, you log onto G&C Mutual Bank Online Banking, then click on the "Services" tab at the top of the page, click on the "Online Statements" button.

A. The email address is needed to send an email notification that your statement is available on G&C Mutual Bank Online Banking.

A. Yes, your eStatement and email notification are independent of one another. If you do not receive your email notification, your eStatement will still be on G&C Mutual Bank Online Banking.

 

It is your responsibility to keep us up-to-date with your email address.

A. Adobe Acrobat Reader is free software that you can download. Click here to download.

A. By using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.

A. Again using the Adobe Acrobat Reader toolbar, press on the diskette icon. You will then be asked where on your computer you would like to save it.

A. Yes, your statement is stored behind firewalls and is transmitted to your Internet browser using 128-bit encryption.

A. Your eStatement should be available during the first two weeks of the statement cycle.

A. No, your eStatement cannot be emailed to you. Email is not a secure way to send your statement.

A. From the date that you sign up, your e-statement will be available every month or quarter. If you need a copy of a statement mailed to you for a specific period, please contact our Service Centre for further assistance at 1300 364 400, or by email at info@gcmutual.bank

A. You can switch back to the paper version of your statement at any time. You can cancel for eStatements by clicking here and following the instructions. Once the form has been filled out in full, return this to your closest Service Centre where our friendly staff are willing to help.

A. No, we can only send your eStatement notification to one email address.

A. Give us a call on 1300 364 400 to let us know when your email address has changed and we will update your details in our system.

A. No, G&C Mutual Bank eStatements cannot be saved as a text file and imported into Microsoft Word or any other text program. G&C Mutual Bank eStatements can only be saved as PDF files.