Helpful Links

The following websites have useful information about fraud protection and staying smart online.

Support services
Scamwatch	Lists current scams and describes the most common scam types, can also be used to report scams.
Stay Smart Online	Valuable tips on how to secure your computer when transacting online.
My Credit File	Access your credit file as well as ongoing alerts if your credit file is accessed.
IDCARE	A charity that provides a support service that can assist with identity theft
MoneySmart	Provides helpful information on online safety and financial scams, and can also be used to report scams.
Australian Cyber Security Centre	Provides advice and information about how to protect yourself online, and can also be used to report fraud and scams.

Lock your card

Report lost, stolen or captured card

Please contact us immediately if your G&C Mutual Bank credit or debit card is lost, stolen or captured. Call us on 1300 364 400, 24 hours a day, 7 days a week.
For overseas assistance, call us on +61 2 9307 5400 or contact Visa Global Customer Assistance +1 303 967 1090 (international) or the VISA International Hotline specific to the country you are in.
Email us with the subject: URGENT lost or stolen card

Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases. We will need to know your departure date, return date, destination and contact details while you’re away.
Alternatively, you can complete the Overseas Travel Form within our Mobile App.
Read more about staying financially safe overseas to ensure your travels are memorable for all the right reasons.