How to report fraud or scam

It’s important to contact us immediately if:

You see any suspicious activity on your account
You have fallen victim to a scam, sent money or authorised a transaction
A card, cheque, mobile phone or other payment device is lost or stolen
Your PIN number, password or any other banking codes have become known to someone else.
You've provided any of your identification or banking details to an unknown caller or have entered them into a website which you thought was suspicious.

Contact
Phone	1300 705 750 (within Australia) +61 2 8299 9534 (from overseas)
Email	fraudmonitoring@gcmutual.bank
In Person	Visiting your local Service Centre
Fraud enquiry	Use our online fraud enquiry form
Dispute a transaction	Complete our unauthorised transaction form

Remember that you may be liable for any unauthorised transactions using electronic banking if you provide your login credentials to a third party (including a family member or friend). The same applies if you don’t protect your device or codes, or if there is an unreasonable delay in telling us about the misuse, loss or theft of a device, or a security breach of your codes. See the Electronic Banking Terms and ePayments Conditions of Use section within our Account and Access Facilities Terms and Conditions for more information.

Below are a number of external organisations that you can contact for assistance and we encourage your to also report the scam online to Scamwatch at scamwatch.gov.au.

Type of scam	Contact information
Fraud and theft	Your local police on 13 14 44
Financial and Investment scams	Australian Securities and Investments Commission
Centrelink, Medicare, Child Support and myGov	Services Australia - Scams and Identity Theft Helpdesk on 1800 941 126
Cybercrime	Australian Cyber Security Centre
Spam	Australian Communication and Media Authority
Tax related scams	Australian Tax Office

How we will protect you

As scams and fraud continue to rise, we’re more committed than ever to protect your accounts.

We will

We will never

Regularly monitor your accounts for unusual transactions
Actively seek to confirm with you any transactions that appear to be unusual via phone or email requesting confirmation of a transaction
Take proactive measures to restrict access to the account if we detect unusual activity and we are unable to confirm the legitimacy of the transactions with you.
Continue to invest in chip security that make it more difficult for card details to be fraudulently copied.

Send you unsolicited emails asking for information
Ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call.
Ask you to disclose your card number or any other information on your card
Ask you to click on a link in an email which then asks you to log in to your account and verify your details

For lost, stolen or captured cards

Lock your card

Log into our Mobile App and select "Cards" from the Menu and select "Lock Card"

Report lost, stolen or captured card

Please contact us immediately if your G&C Mutual Bank credit or debit card is lost, stolen or captured. Call us on 1300 364 400, 24 hours a day, 7 days a week.
For overseas assistance, call us on +61 2 9307 5400 or contact Visa Global Customer Assistance +1 303 967 1090 (international) or the VISA International Hotline specific to the country you are in.
Email us with the subject: URGENT lost or stolen card

Travelling Overseas

Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases. We will need to know your departure date, return date, destination and contact details while you’re away.
Alternatively, you can complete the Overseas Travel Form within our Mobile App.
Read more about staying financially safe overseas to ensure your travels are memorable for all the right reasons.

Additional Information

How to report fraud or scams

How we will protect you

Updated terms and conditions – March 2025

Relief for members impacted by Tropical Cyclone Alfred