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SMS One Time Password FAQ
SMS One Time Password (OTP) adds another layer of security to your account. Read our Frequently Asked Questions to learn more.
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SMS One Time Password (SMS OTP)
SMS One Time Password (OTP) is easy to use and adds another layer of security to your account. Read our Frequently Asked Questions.
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Compulsory SMS One Time Password is here
Our SMS One Time Password (SMS OTP) service makes your Online Banking sessions even more secure via two-factor authentication. To provide this extra layer of security, our free and easy to use SMS OTP service will become compulsory.
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Protect yourself online with a strong password
Protect yourself online with a strong password. At G&C Mutual Bank the security of our members is one of our key priorities. Find out how to keep yourself safe.
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Scam alert: SMS and phone impersonation
Scammers are targeting the customers of a number of Australian financial institutions, posing as staff via SMS and phone calls to try and gain access to internet banking facilities.
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Online Banking
G&C Mutual Bank offers convenient, secure and simple banking online so members can access their money at a time, and in a way that suits them.
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Merchant Facilities
Our merchant facilities seamlessly integrate into existing business models to give your customers a simple and secure transaction experience.
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Apple Pay
Add your eligible G&C Mutual Bank card to Apple Pay. It's a fast, secure and easy way to make payments in-store and online.
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Online PIN Change
Create or change the PIN on any of your cards via Online Banking or our Mobile App. Read our Frequently Asked Questions.
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Visa 3-D Secure FAQ
Visa 3-D Secure, formerly Visa Secure and Verified by Visa, provides enhanced security for online purchases.
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Business Banking
Business Banking services are designed to put you in control of your business transactions and payroll processing online.
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Osko by BPAY FAQ
Make real time payments easily using Osko by BPAY. Read our Frequently Asked Questions to learn more.
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Mobile App
G&C Mutual Bank offers convenient, secure and simple Mobile App so members can access their money at a time, and in a way that suits them.
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Enhanced digital banking experience coming soon
We are pleased to advise of updates to our digital channels, which will include feature enhancements and a new, responsive design for Online Banking.
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Cyber Security Awareness Month 2023
A wrap-up of Cyber Security Awareness Month 2023 with tips and tricks to keep you safe when using the world wide web.
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Online Banking Security
G&C Mutual Bank is committed to your security and privacy with a range of security measures to help you bank safely and securely online.
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Mobile App FAQ
Our Mobile App is an easy and secure way to manage your finances on the go. Read our Frequently Asked Questions.
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Cyber security is everyone’s business
This Cyber Security month, G&C Mutual Bank has shared some useful tips to help you stay safe online.
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BPAY
Pay your bills quickly and securely via BPAY in G&C Mutual Bank's Mobile App or Online Banking service.
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New Mobile App launching soon
People rely on their smartphones to perform everyday functions, and banking is no exception. We will soon be launching our new, upgraded Mobile App. It's your bank, in the palm of your hand.
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Online Banking security reminder
With a number of recent cyber-attacks in Australia and the increasing prevalence of scams, we wanted to take this opportunity to again remind members to be vigilant when banking online.
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Digital Cards
Manage your G&C Mutual Bank digital card from within our Mobile App. Add it to your Digital Wallet to pay in store.
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Beware of scams to access your data
Cyber criminals are continuing to develop new ways to gain access to your personal online details. We have been advised of a new, complex tactic by scammers to gain access to your devices.
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Google Pay
Add your eligible G&C Mutual Bank card to Google Pay. It's a fast, secure and easy way to make payments in-store and online.
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Unity Bank Merger Frequently Asked Questions
Answering members frequently asked question regarding the upcoming merger with Unity Bank on March 7th, 2025.
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Stay Smart Online Week 2019
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Shop safely online with Visa 3-D Secure
At G&C Mutual Bank your online security is our top priority, so we’ve upgraded to Visa 3-D Secure.
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Samsung Pay FAQ
Samsung Pay is an easy and secure way to manage contactless payments in store and online from your compatible Samsung products.
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Open Banking FAQs
Learn more about how Open Banking provides greater visibility and control over your banking data with our FAQs
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Beware of hacking and malware
G&C Mutual Bank is a proud partner of Scams Awareness Week. This year’s theme focuses on personal information and identity crime, with the slogan 'Be yourself. Don’t let a scammer be you.' The campaign raises awareness of common scam types such as hacking and malware.
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Important information regarding the Unity Bank merger
Preparations are well underway for the merger with Unity Bank and we are committed to supporting members through this transition.
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Protect yourself with multi-factor authentication
We regularly share updates from the Australian Cyber Security Centre to help our members stay safe online. Here's the latest update on multi-factor authentication (MFA).
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Our new Mobile App is here
G&C Mutual Bank is committed to delivering innovative products and services to our members now and in the future, and as such, we are pleased to announce the launch of our new Mobile App.
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Reminder to update to our new Mobile App
G&C Mutual Bank is committed to delivering innovative products and services to our members now and in the future, and we remind members to download our new Mobile App.
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Discontinuation of Phone Banking services
Resources and support for the discontinuation of Phone Banking services.
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Card Security
G&C Mutual Bank is committed to combatting fraud with our information and tips to help keep your credit card and debit card secure.
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Travelling Overseas
G&C Mutual Bank is ready to help you stay financially safe overseas to ensure your travels are memorable for all the right reasons.
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Business Email Compromise (BEC)
We are constantly working towards combatting fraud with information and tips to spot Business email compromise (BEC) and how to get help.
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How to report fraud or scams
G&C Mutual Bank is constantly working towards combatting fraud with information and tips on how to report a fraud or a scam.
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8 ways G&C could help with your banking needs
Our commitment to you has always been a priority. Here are some ways we could help with your banking needs.
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Refuse remote access scams
Scams Awareness Week raises awareness of scams that may affect you, such as remote access scams. Scammers design these scams to gain access to your computer and steal your personal details.
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PayID FAQ
Make real time payments easily using PayID. Read our Frequently Asked Questions to learn more.
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Privacy Awareness Week 2023
Privacy Awareness Week (PAW) is an annual event to raise awareness of privacy issues and the importance of protecting personal information. This year the theme for Privacy Awareness Week is ‘Back to Basics’ and the Office of the Australian Information Commissioner (OAIC) has prepared 10 tips to help you protect your personal information.
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Online Banking FAQ
Banking Online is convenient, secure and simple. Read our Frequently Asked Questions.
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65 years of banking on your community
As G&C Mutual Bank marks its 65th anniversary in 2024, it’s an opportunity to reflect on a remarkable journey of growth, resilience, and unwavering commitment to members.
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Apple Pay FAQ
Apple Pay with G&C Mutual Bank. Read our Frequently Asked Questions.
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Banking Help
Learn more through G&C Mutual Bank's range of Banking Guides, FAQ's and other information on how to register for, and best utilise our banking services.
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